Your Use of this Website
The information contained in this website and provided by me is for general information purposes only. Whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, activities, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will I be liable for any loss or damage including: without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, or profits, arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under my control. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, I take no responsibility for and will not be liable for the website being temporarily unavailable due to scheduled or emergency maintenance or technical issues beyond my control.
Copyright in original content (text and graphics) contained in the website is held by Andrew Millar. The site design and use of certain photographs on the website is under license to Andrew Millar and copyright remains with the respective owner(s).
I will only ever use personal information submitted in the Contact Form in my website for these purposes:
- to use the contact email address or supplied telephone number to reply to the submitter;
- to review and reflect the opinions of site visitors;
- to prepare statistical data, to evaluate the performance of my website, in a form from which individuals cannot be identified.
Personal data submitted via the contact form will be held only for as long as is necessary to fully respond to an enquiry, unless the enquiry leads to contractual relations. Such data will never be passed to a third party, except where required by Law.
Cookies are text files that websites place on visitors' computers to store a range of information, usually specific to that visitor.
Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.
From 26 May 2012, UK websites were required by law to comply with a European Union regulation, under which organizations must gain the consent of web users before serving them web cookies.
andythepenman is the commercial web-presence and trading name of Andrew Millar.
General enquiries should be made using the Contact Form or email link available on this website.
The address for written correspondence is:
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General Terms and Conditions of Sale
Any order(s) you place in response to this website shall be subject to acceptance in accordance with the following terms. Please read them carefully.
To place an order for items from the Showcase, email your request to me using the 'Get in touch' contact section of the website. By doing this you offer to buy the product(s) at the price(s) indicated. I shall send an order acknowledgement by email, to you, listing the product(s) you have ordered. Please note that this email is simply an acknowledgement of your order and not formal acceptance or confirmation of your order by me.
The product price, as displayed, is exclusive of costs for postage and delivery.
I will confirm availability of the product, the postage and delivery costs and send you an electronic invoice to the email address you supply. Payments are collected via PayPal. You can use a PayPal account, most major cards or a bank transfer. Please note that you do NOT need to have a PayPal account. PayPal is a leading internet money transfer company and provides a secure method of online payment.
On receipt of payment I shall schedule the item for dispatch.
Formal acceptance of your order, and the completion of the contract between you and me, will take place on dispatch of the product(s) unless I have notified you that I have not accepted your order or you have cancelled it. Once I have accepted your order it becomes binding, subject to your rights of cancellation.
Non-acceptance of an order by me will occur in circumstances including, but not limited to: the identification of a pricing, or product description, error; the ordered product(s) is/are out of stock or unavailable for any reason; or if I am unable to obtain authorisation for your payment.
To order a Personalised Pen:
- Select a Pen style from those advertised on the website;
- Choose a Material from the range shown on the website;
- Email your request to me using the Contact section of the website.
I will confirm that I can fill the order and will quote you a price. If you agree, I will then make the item and email you a photograph of it for your approval. If you approve the design image and want to complete the purchase I will send you an electronic invoice for payment via PayPal.
On receipt of payment I shall schedule the item for dispatch.
Availability and Description
I reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. I may refuse to process a transaction for any reason or refuse service to anyone at any time at my sole discretion. I shall not be liable to you or any third party by reason of my withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.
Each piece of my work is hand-crafted and made to a repeatable design but some natural variation in finish and colour may occur from time to time, adding to its charm as an artisan product.
Indicative dimension information is provided in product descriptions to assist the buyer and may be subject to occasional change.
UK Deliveries are made using the Royal Mail Signed For ® service which provides proof of delivery including a signature from the receiver.
Please allow a minimum of 3 to 5 working days for the goods to arrive.
I shall not accept liability for any delivery instructions issued by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour, etc.) I cannot accept any responsibility if you fail to receive your parcel.
The majority of my sales occur within the United Kingdom, however it may be possible to accept an order for overseas delivery. If you require a product and wish to deliver it outside the United Kingdom, do not place an order using this website but contact me on 01225 762764 to discuss the feasibility of fulfilment.
Accepted orders for delivery outside the European Union may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information before contacting me to discuss an order.
All Items are packaged with care to limit the risk of external damage and prevent unnecessary internal contact between components.
For entirely bespoke commissions please call me on 01225 762764. In certain cases I may request that full or part-payment be made at the point of placing the order, with the balance to be paid on completion of the order and just prior to despatch. Once I have your full specification I shall give you an approximate delivery date for your item at the time of confirming your order.
Commission items may, from time to time, require a specialised delivery service and carriage costs are dependent on geographical areas. I shall let you know these costs before you formally place your order and will arrange a delivery date with you prior to dispatch.
Cancellations and Returns Policy
For Showcase Items and Personalised Pens you have the right to cancel your order at any time before you receive the products you ordered, by contacting me on 01225 762764.
If the product(s) has/have already been assigned or dispatched when you contact me, you may return them within 14 calendar days of receipt of delivery to receive a full refund to include the original postage and packing charges.
You will be responsible for the cost of returning your item(s) to me. I cannot be responsible for parcels that fail to reach me, so please make sure you obtain an appropriate proof of posting. I recommend that customers returning orders from outside of the UK send their returns via a registered, tracked, delivery service.
You must return the item(s) unused, with the original box, presentation case(s) and all tags intact.
All items will be inspected on return.
Exchanges are subject to availability.
I take great pride in the quality of my work; however if you feel the product you receive is incorrect or faulty, please contact me on 01225 762764. Items found to be mis-described or faulty can be returned up to 30 days after purchase and qualify for a refund of the costs of return, based on Royal Mail Standard Rates.
I aim to process all returns within 48 hours of reaching me and shall email to confirm when this has been done. Sometimes the individual processes of your bank or card provider may mean that the refund may take a further time to show up on your statement.
Please note that I can only accept returns that were ordered directly from this website. I cannot accept returns of my products bought from third-party websites, outlets or shops.
I am not able to cancel orders or accept returns on any Commission items unless they are found to be faulty or I have not followed your specification. The bespoke nature of these items mean I would be unlikely to resell them owing to the unique design and appeal.
andythepenman is the commercial web-presence and trading name of Andrew Millar whose principal place of business and address for returns is: 73 Paxcroft Way, Trowbridge, Wiltshire, BA14 7DQ.
Andrew Millar is not registered for VAT.
These general terms and conditions constitute the entire agreement between you and me.
Any failure by me to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.
These terms and the relationship between you and me shall be governed by the laws of England and the English courts shall have exclusive jurisdiction over any dispute.
I shall not be held responsible for any delay or failure to perform or comply with my obligations under these terms if the delay or failure arises from any cause, which is beyond my reasonable control.
I reserve the right to vary the terms from time to time, such variations becoming effective immediately upon posting to this website and, by continuing to use it, you will be deemed to have accepted any and all such variations.
A Word About Sustainability
I've been fortunate to have had the opportunity to travel extensively, both for pleasure and professionally. It's helped me identify new and interesting timbers for my projects but it's also helped me see and understand how fragile the environment can be.
It's clearly important that I pursue my craft responsibly and this starts with simply being aware of the threats to tree species in the wild. There are reliable resources for this guidance.
The International Union for the Conservation of Nature (IUCN) is the world's main authority on the conservation status of species and it publishes its Red List which evaluates the risk to thousands of species and subspecies of animals and plants.
CITES (Convention on International Trade in Endangered Species [of Wild Fauna and Flora]) is a treaty, in full force since 1975, to ensure that international trade in specimens of wild animals and plants does not threaten the survival of the species in the wild.
I do not procure any timber which features in either CITES or the IUCN Red List and I only obtain materials from reputable sources of sustainable supply, mainly cultivated forest timber. Any early specimens I've collected over the years, from recycled sources, which have since been classified as threatened will be used up; but when they're gone - they're gone.
Recycling, generally, features high in my priorities and because my working stock only needs to be small dimension pieces of timber, I source a lot of my raw material from the managed waste of other woodworking processes and industry. In turn I manage my own waste responsibly, some of which finds its way back into my work such as burnishing turned items on a lathe. My use of Corian® stems from the availability of off-cuts from the solid-surface industry – the holes in your sinks!
If you have any questions about my approach to sustainable materials, please contact me through the Get in touch section of this website.